Currently, both private companies and public administrations use new, more effective forms of communication with users. By sending SMS, private companies can confirm reservations, respond to promotions or surveys or send delivery acknowledgments. For their part, public institutions can remember medical appointments or send administrative notifications.

Through the 2-Way SMS service, users receive a reminder message a few days before the medical appointment. In the text, not only is the day, time and place of the visit remembered, but the option of responding to the message is also given

2-Way SMS, intelligent messages to optimize resources

2-Way SMS is a service that allows you to interact with your customers via SMS. This advanced messaging service allows you to send personalized call-to-action communications and execute follow-up actions based on each user’s response.

What advantages does the 2-Way SMS service offer?

Have a two-way and intelligent messaging service: you can send communications with personalized invitations to action and execute follow-up actions based on the response of each user, either by responding to SMS,

Customize and adapt the service to suit you: 2-Way SMS offers multiple configuration possibilities, such as customizing the SMS sender

With 2-Way SMS, the limit of smart messaging is set by your imagination. Use it to optimize your resources in a multitude of situations in all sectors. You can improve your performance and efficiency ratios through appointment confirmations, administrative notifications, reservation confirmation, response to promotions or surveys, or delivery receipt acknowledgments, among many other applications.

In this sense, the use of SMS in the health sector, both public and private, to remind users of visits is especially significant. For example, in Catalonia, according to a statement from the ICS (Catalan Health Institute), 8% of medical visits by appointment are lost each year because users do not come, so there is no time to reschedule and grant them to another person.

With 2-Way SMS, you can now send the right message at the right time… bi-directional. Intelligent.